The Viejas Tribe is starting the process of re-opening Viejas Casino & Resort on Monday, May 18th at 8:00am. Enhanced safety measures will be in place including physical distancing, intense cleaning and sanitization practices, mandatory face coverings for both Guests and Team Members as well as temporal / symptom monitoring for entry and patronage.
In addition to these cleaning efforts, Viejas has also recently invested in new cutting edge UV germicidal technology that will be utilized to clean and sanitize the property every day. This investment is a scaled approach that will eventually protect you passively, providing medical-grade, hospital clean conditions not matched anywhere else.
Viejas Guests can expect to see some changes throughout the resort to protect the health of all Guests and Team Members. Below are some questions you may have prior to visiting:
What are you doing to prevent the spread of COVID-19?
Efforts include but are not limited to:
How will my club status be affected?
We have adjusted the qualification period for tier levels to accommodate the closure time period. Your points, select offers and status will remain in place. For more info visit: https://viejas.com/myviejas/
How will the casino floor be affected?
To maintain proper social distancing on the casino floor, every other slot machine will be turned off to provide adequate spacing. In the table games area, each gaming table will be limited to 3 seated players.
Will you be tightening the machines when you reopen?
Absolutely not. The gaming at Viejas Casino & Resort will remain the same as it was prior to our closure.
Will I be able to complete my Gordon Ramsey Loyalty Gift Collection?
Yes, we will have several opportunities throughout the remainder of May to redeem. Watch your email and the Viejas app to keep up to date.
Will Bingo be open?
No, Bingo will be re-opening at a later date.
Will Off Track Betting be open?
No, Off Track Betting will be re-opening at a later date.
Will all the restaurants be open?
All Restaurants and Lounges will be open with limited seating and disposable menus. While the bars will be open, bar top seating will not be available. There will be no menu limitations and you will be able to enjoy all of your favorites.
How can I find information on rescheduled events?
All of the upcoming entertainment and information related to upcoming performances can be found here: https://viejas.com/entertainment/
I have tickets to a rescheduled show, can I get a refund?
Yes, if you purchased your tickets at the V Store simply bring them to the store for a refund. If you purchased your tickets online, contact Ticketmaster for a refund.
Will there be entertainment in the Casino, Bars or Restaurants?
No, we will reintegrate these performances when it is safe and responsible to do so.
What does the closure mean for my hotel reservation including third-party reservations?
All reservations made from March 18th through May 18th will be fully refunded.
What changes have you made to hotel cleaning?
Hotel Front Desk Staff
Will Willows Spa be open?
No, Willows Spa will reopen at a later date when it is determined to be safe.
The Viejas Outlet Center will reopen Saturday, May 23 with Temporary Mall Hours.
The following Restaurants + Stores will be among the first to reopen:
Christy’s Toy Outlet
Levi’s (Curbside Pickup Only) — 619-659-5886
Sketchers (Opening Sunday at Noon)
Our use of cutting-edge UVC Technology provides a “hospital clean” environment for our Guests and Team Members.
UVC Technology is the most efficient and advanced medical-grade cleaning methodology available.
More effective than a topical spray which may only provide a liquid barrier, UVC treatment actually kills viruses and eradicates pathogenic microorganisms.
UVC disinfectant tech is 100% safe. Treated surfaces are immediately ready for normal use
Viejas is deploying this UVC Technology daily, throughout the property, to thoroughly disinfect the air, surface areas, and objects—including shuttle busses, tables, slots, chips, cards, and much more.
So once again, welcome back to Viejas Casino & Resort. Let’s play!