Viejas Update: 21 December, 2020

Today a local news agency, KPBS, released a deceptive article suggesting that Viejas Casino & Resort is directly tied to 166 cases of COVID-19 transmission since June 2020 based on KPBS’s questionable analysis of general County COVID-19 related data, not data specific to Viejas.  Prior to the publication of the article, Viejas Casino & Resort notified KPBS that only a few COVID-19 positive cases have been directly tied to Viejas, not 166 cases.  Those few cases related to a single exposure several months ago among a small group of team members in a non-public office space.  Unfortunately, KPBS chose to withhold that information from its article.


Our guests and team members know that Viejas takes health and safety very seriously.  Viejas Casino & Resort operates under a comprehensive set of best-in-class health and sanitation protocols, which include mandatory temperature and health checks prior to any person entering into Viejas Casino & Resort.  Team members are required to stay at home when not feeling well.  Facial coverings are mandatory for all guests and team members, which is vigilantly monitored and enforced to maximize compliance.  To promote physical distancing, Viejas Casino & Resort operates at significantly reduced occupancy (with some venues remaining closed), including less slot machines, table games positions, and limited seating at restaurants.  Viejas Casino & Resort provides enhanced team member safety training, frequently sanitizes high touch surfaces, supplies hand sanitization stations throughout the resort, and consistently reinforces the importance of facial coverings, physical distancing, and good hygiene through messaging, signage and leading by example.  Our guests and team members know this better than any reporter ever will, and we are both proud and grateful of all your efforts to keep each other safe.


While Viejas Casino & Resort acknowledges the heightened public awareness and concern related to COVID-19 given the recent increase in positive tests, hospitalizations, ICU admissions and deaths, we are confident that our gaming facility, hotels, restaurants, and outdoor shopping outlet remain safe.  The most recent (and real) County data supports this position, as casinos represent only .9% of potential COVID-19 community exposure settings, which is among the lowest of all community settings tracked.  


Viejas hopes this email puts any concerned minds at ease.  Please keep up the great work observing physical distancing, wearing a face covering, practicing good hygiene, and staying home if you do not feel well.  Thank you.

What's Open and What to Expect During Your Visit

Viejas Guests can expect to see some changes throughout the resort to protect the health of all Guests and Team Members.  Below are some questions you may have prior to visiting:

What are you doing to prevent the spread of COVID-19?

Efforts include but are not limited to:

  • Masks will be required for all Guests and Team Members on the property. Customers should be prepared to provide their own mask, as a limited supply will be available to customers.
  • In order to comply with recent CDC guidelines, face coverings with exhalation valves o vents are not permitted.
  • No one under the age of 21 will be allowed in the casino, restaurants or hotel.
  • In addition to routine cleaning, the property has implemented enhanced cleaning procedures including increasing the frequency of disinfecting restrooms to every hour, sanitizing gaming machines multiple times during shifts, as well as sanitizing door handles, doors, courtesy phones, tables, chairs, handrails, and other high touch and high traffic areas multiple times a day.
  • The property currently has hand-sanitization stations for employee and guest use. They are located at each entry, food venue and throughout the resort.
  • Upon entry to the resort each Guest and Team Member will be subject to a scan for symptoms and a contactless temporal scan.  Those exhibiting a fever or symptoms will be asked to return at a later date when symptoms are clear.
  • Guests can expect markings on the floors in front of cage cashiers, myViejas Rewards Club, hotel front desks, kiosks, ATMs, V Store, and Promotional service areas.
  • All dining venues will have reduced seating capacity to maintain social distancing guidelines.
  • Face shields and safety barriers will be placed in close contact areas.

How will my club status be affected?

We have adjusted the qualification period for tier levels to accommodate the closure time period.  Your points, select offers and status will remain in place.  For more info visit:

How will the casino floor be affected?

To maintain proper social distancing on the casino floor, every other slot machine will be turned off to provide adequate spacing. In the table games area, each gaming table will be limited to 3 seated players.

Will you be tightening the machines when you reopen?

Absolutely not. The gaming at Viejas Casino & Resort will remain the same as it was prior to our closure.

Will I be able to complete my Gordon Ramsey Loyalty Gift Collection?

Yes, we will have several opportunities throughout the remainder of May to redeem.  Watch your email and the Viejas app to keep up to date.

Will Bingo be open?

Yes, Bingo is now open.

Will Off Track Betting be open?

No, Off Track Betting will be re-opening at a later date.

Will all the restaurants be open?

All restaurants and lounges will be open with limited seating and disposable menus. The buffet will be closed until further notice. The bars will be open, bar top seating will be available. There are no menu limitations and you will be able to enjoy all of your favorites. In accordance with current health and safety protocols, food must be consumed inside the dining venue, and togo items are not being offered at this time.

How can I find information on rescheduled events?

All of the upcoming entertainment and information related to upcoming performances can be found here:

I have tickets to a rescheduled show, can I get a refund?

Yes, if you purchased your tickets at the V Store simply bring them to the store for a refund.  If you purchased your tickets online, contact Ticketmaster for a refund.

Will there be entertainment in the Casino, Bars or Restaurants?

No, we will reintegrate these performances when it is safe and responsible to do so.

What does the closure mean for my hotel reservation including third-party reservations?

All reservations made from March 18th through May 18th will be fully refunded.

What changes have you made to hotel cleaning?

Hotel Front Desk Staff

  • Physical distancing for Guests will be queued by clearly marked indicators at each front desk.
  • Agents will only utilize every other workstation to ensure separation between Team Members whenever possible.
  • Pens will not be readily available to guests. The front desk clerk will offer a pen if asked and if the pen is returned, the pens are kept in a sanitized pen container for the foreseeable future.
  • Shared tools, like the card swiper component, screen and stylus will be sanitized before, during, and after each transaction exchange with a guest or fellow employee. This includes phones, radios, computers, printers, copiers, key lockboxes, safety deposit boxes, and key cards.
  • Items left at the front desk for Guest pickup must be secured in a plastic bag for pick up.

Pool Operations

  • The Allure pool has opened.  The Viejas Hotel pool will re open 6/19.  The hotel spas/ hot tubs will remain closed until further notice.

Fitness Centers

  • The Fitness Centers will be closed until further notice. At future stages, all equipment will be sanitized by custodial per shift, every shift.

In-Room Dining

  • Room service will function during the available times as per food and beverage.
  • Food will be ordered, added to the room bill and delivered in a plastic bag by a member of our valet or F&B team members who will observe the six-foot social distancing requirement.
  • The masked and gloved employee will bring the food, set on the ground, knock on the door, step back six feet or more until the guest opens the door to retrieve their meal(s) at which time they are thanked for their patronage and the employee departs. Guests will be asked to leave their rubbish inside of their rooms or to call the hotel front desk to retrieve the rubbish from the guest room.The Viejas Hotel poll

Will Willows Spa be open?

In compliance with current State of California mandates, Willows Spa is closed until further notice. Please check back for reopening dates and times.

The Viejas Outlet Center has re-opened. Visit our Viejas Outlets page for temporary mall hours and an updated list of which stores and restaurants have re-opened.

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