The Viejas Tribe is starting the process of re-opening Viejas Casino & Resort on Monday, May 18th at 8:00am. Enhanced safety measures will be in place including physical distancing, intense cleaning and sanitization practices, mandatory face coverings for both Guests and Team Members as well as temporal / symptom monitoring for entry and patronage.
Viejas Guests can expect to see some changes throughout the resort to protect the health of all Guests and Team Members. Below are some questions you may have prior to visiting:
What are you doing to prevent the spread of COVID-19?
Efforts include but are not limited to:
How will my club status be affected?
We have adjusted the qualification period for tier levels to accommodate the closure time period. Your points, select offers and status will remain in place. For more info visit: https://viejas.com/myviejas/
How will the casino floor be affected?
To maintain proper social distancing on the casino floor, every other slot machine will be turned off to provide adequate spacing. In the table games area, each gaming table will be limited to 3 seated players.
Will you be tightening the machines when you reopen?
Absolutely not. The gaming at Viejas Casino & Resort will remain the same as it was prior to our closure.
Will I be able to complete my Gordon Ramsey Loyalty Gift Collection?
Yes, we will have several opportunities throughout the remainder of May to redeem. Watch your email and the Viejas app to keep up to date.
Will Bingo be open?
Yes, Bingo is now open.
Will Off Track Betting be open?
No, Off Track Betting will be re-opening at a later date.
Will all the restaurants be open?
All restaurants and lounges will be open with limited seating and disposable menus. The buffet will be closed until further notice. The bars will be open, bar top seating will be available. There are no menu limitations and you will be able to enjoy all of your favorites.
How can I find information on rescheduled events?
All of the upcoming entertainment and information related to upcoming performances can be found here: https://viejas.com/entertainment/
I have tickets to a rescheduled show, can I get a refund?
Yes, if you purchased your tickets at the V Store simply bring them to the store for a refund. If you purchased your tickets online, contact Ticketmaster for a refund.
Will there be entertainment in the Casino, Bars or Restaurants?
No, we will reintegrate these performances when it is safe and responsible to do so.
What does the closure mean for my hotel reservation including third-party reservations?
All reservations made from March 18th through May 18th will be fully refunded.
What changes have you made to hotel cleaning?
Hotel Front Desk Staff
Will Willows Spa be open?
Willows Spa will be closed until further notice.
These times have taught us to remain fluid, and our relaxed Willows Spa Guests go with the flow better than anyone. Keep checking back for updates on our reopening date. We look forward to welcoming you back for your next spa day!