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What's Open and What to Expect During Your Visit

Viejas Guests can expect to see some changes throughout the resort to protect the health of all Guests and Team Members.  Below are some questions you may have prior to visiting:

  • Guests that are fully vaccinated against COVID-19 are welcome to walk around the property without a face covering or the need to physically distance.
  • Guests who have not received their full COVID-19 vaccine will be required to wear an appropriate face covering and maintain proper social distance.
  • Full vaccination against COVID-19 is defined as two or more weeks after the second dose in a two-dose series (Pfizer or Moderna), or one dose of a single-dose vaccine (Johnson & Johnson).
  • Guests should be prepared to provide their own mask, as a limited supply will be available to Guests.
  • In order to comply with recent CDC guidelines, face coverings with exhalation valves or vents are not permitted.
  • No one under the age of 21 will be allowed in the casino, restaurants or hotel.
  • In addition to routine cleaning, the property has implemented enhanced cleaning procedures including increasing the frequency of disinfecting restrooms to every hour, sanitizing gaming machines multiple times during shifts, as well as sanitizing door handles, doors, courtesy phones, tables, chairs, handrails, and other high touch and high traffic areas multiple times a day.
  • The property currently has hand-sanitizing stations for Team Member and Guest use. They are located at each entry, food venue and throughout the resort.
  • Upon entry to the resort each Guest and Team Member will be subject to a scan for symptoms and a contactless temporal scan. Those exhibiting a fever or symptoms will be asked to return at a later date when symptoms are clear.
  • Guests can expect markings on the floors in front of cage cashiers, myViejas Rewards Club, hotel front desks, kiosks, ATMs, V Store, and Promotional service areas.
  • Safety barriers will be placed in close contact areas.

Will you be tightening the machines when you reopen?
Absolutely not. The gaming at Viejas Casino & Resort will remain the same as it was prior to our closure.

Will Bingo be open?
Yes, Bingo is open.

Will Off Track Betting be open?
Yes, Off Track Betting is open.

Will all the restaurants be open?
All restaurants and lounges will be open with disposable menus. The buffet will be closed until further notice. The bars will be open, bar top seating will be available. There are no menu limitations and you will be able to enjoy all of your favorites. In accordance with current health and safety protocols, food must be consumed inside the dining venue, and togo items are not being offered at this time.

I have tickets to a rescheduled show, can I get a refund?
Yes, if you purchased your tickets at the V Store simply bring them to the store for a refund. If you purchased your tickets online, contact Ticketmaster for a refund.

Will there be entertainment in the Casino, Bars or Restaurants?
Yes! We are so excited to welcome back live entertainment to the property. All upcoming entertainment information can be found here: https://viejas.com/entertainment/

What changes have you made to hotel cleaning?

Hotel Front Desk Staff

  • Physical distancing for Guests will be queued by clearly marked indicators at each front desk.
  • Agents will only utilize every other workstation to ensure separation between Team Members whenever possible.
  • Pens will not be readily available to guests. The front desk clerk will offer a pen if asked and if the pen is returned, the pens are kept in a sanitized pen container for the foreseeable future.
  • Shared tools, like the card swiper component, screen and stylus will be sanitized before, during, and after each transaction exchange with a Guest or fellow Team Member. This includes phones, radios, computers, printers, copiers, key lockboxes, safety deposit boxes, and key cards.
  • Items left at the front desk for Guest pickup must be secured in a plastic bag for pick up.

Pool Operations

  • We are very excited to announce that just in time for the summer season, both The Allure pool y The Viejas Hotel pool are open. Hotel hot tubs will remain closed until further notice.

Fitness Centers

  • The Fitness Centers will be closed until further notice. At future stages, all equipment will be sanitized by custodial per shift, every shift.

In-Room Dining

  • Room service will function during the available times as per food and beverage.
  • Food will be ordered, added to the room bill and delivered in a plastic bag by a member of our valet or F&B Team Members who will observe the six-foot social distancing requirement.
  • The masked and gloved Team Member will bring the food, set on the ground, knock on the door, step back six feet or more until the Guest opens the door to retrieve their meal(s) at which time they are thanked for their patronage and the Team Member departs. Guests will be asked to leave their rubbish inside of their rooms or to call the hotel front desk to retrieve the rubbish from the guest room.

Will Willows Spa be open?

Our main spa is being rejuvenated, but in the meantime we have relocated a selection of our spa services into dedicated treatment rooms. Please enjoy these exclusive treatment experiences waiting to transport you into heavenly bliss.

*Steam Room, Sauna, Fitness Room and whirlpool bath will remain closed.

The Viejas Outlet Center has reopened. Visit our Viejas Outlets page for temporary mall hours and an updated list of which stores and restaurants have reopened.

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