VIP Mobility App

The VIP Mobility App will be available on the Apple App Store and Google Play May 17, 2021.

To use VIP Mobility your mobile device needs to be connected to the internet.  Inside the casino connect through the free WiFi.

With the VIP Mobility App and enrollment in VIP Preferred, you have access to funds that can be transferred from your bank account, so no credit lines are needed. Enroll in VIP Preferred at the Cage.

Since the entire transaction is handled electronically by your smartphone, you can use VIP Preferred/Global to add funds and  play or cash out your winnings instantly.

VIP Mobility offers casino guests the ability to transfer funds directly from their bank accounts to an enabled slot machine with a smartphone app and a VIP Preferred account.  TITO tickets can also be scanned to add funds to the VIP Preferred account.  Finally, funds from the VIP Preferred account can be cashed out at a VIP Mobility enabled kiosk or at the casino cage.

Try these steps:

1. Move to an area with more light or use the flash on the phone to better illuminate the TITO ticket.
2. On your smartphone screen, make sure the TITO ticket is seen clearly, completely and in focus in the VIP Mobility app.
3. Clean your smartphone camera lens to remove any dirt.
4. Check to be sure the TITO ticket is “active” and has not previously been scanned.

 If there is still an issue, find a Casino Host to assist you or go to the casino cage.

Try these steps:

1. Make sure the VIP Tag on your slot is free of debris and in good condition.
2. Use the flash on your phone to better illuminate the VIP Tag, if necessary.
3. On your smartphone screen, make sure the VIP Tag is seen clearly, completely and in focus in the VIP Mobility app.
4. Clean your smartphone camera lens to remove any dirt.  

If none of this works, please visit the cage or staff member on the floor for assistance.

Any slot machine or table game with a VIP QR code is available for use with VIP Mobility.

Yes.

Click on the history button in the app to see your transaction history. If you do not see the transaction you need, or if the error doesn’t resolve, contact the 24/7/365 Global Payments CAMs support line at 1-800-500-1973.

In order to download an app, you must be logged into your Google or Apple ID account. To sign into your account, follow the ‘forgot password’ prompts on your phone.

1. Go to your Home screen.
2. Locate SEARCH on the Home screen.
3. Type ‘VIP Mobility’ into the search line. The VIP Mobility icon will appear below.

Off the casino floor, your screen will remain blue and you will still be able to scan TITO tickets and move money to or from your bank account.

On the casino floor: Close the VIP Mobility app and re-open it to reset the connection with casino wifi. The app will be red when it is connected and you can click the PLAY button.