Frequently Asked Questions

Where can I purchase tickets?

Tickets are available on AXS.com or at the Viejas Gift shop. You can also purchase by phone from AXS at 1(888) 929-7849.

Is there a discount on tickets?

Yes, myViejas members receive a discount on tickets purchased at the Viejas Gift Shop.  Not a myViejas member? Join today. It’s fast, fun and free. Click here for more info.

Where is Concerts in the Park located?

The venue is located at Viejas Casino & Resort, in the park, between the Viejas Hotel towers.  It is no longer located at the Viejas Outlets.

Where is the Oak Ballroom located?

The Oak Ballroom is located on the 3rd floor of the eastern side of Viejas Casino & Resort.

What section has the best seats?

They are all good seats.

How much is parking?

There is no charge for valet or self parking.

Is there an age limit on the shows?

Yes, all shows are 21 and up only.

Can I bring a chair, cooler or a blanket to the show?

No, there are no coolers, blankets, chairs, umbrellas or any large baggage allowed into the venue.

Can I bring my own food and drink to the show?

No, no outside food or beverage will be allowed into the venue.

I lost my ticket, what can I do?

If you purchased your tickets online, you can contact AXS for assistance (AXS Phone # 1 (888) 929-7849).  If you purchased your tickets at the Viejas Gift Shop, simply return with your receipt, we will null your previous purchase and reissue new tickets.

What if its raining?

The show will take place rain or shine.

I know someone from the band, how can I get backstage?

We take security very seriously, Guests must make arrangements through the tour, with the artist or artists management.

If I buy a drink in the casino, can I bring it outside?

Yes, we will change you over to a marvelous plastic cup and you are good to enter.

I left my jacket at a show, how do I go about getting it back?

Visit this link for your lost and found claim.

Contact Us

Available 24 Hours a day: (833) 2Willow
(619) 445-5400

5000 Willows Road Alpine, CA 91901 | Map it